![]() If you’re low on data or your wifi is dodgy, don’t worry. If you’ve lost, smashed or otherwise mangled your smartphone, reach out to and our team will assist you. What if my smartphone is broken – or I don’t have one? You may however transfer an entire 2-day or 3-day pass to someone else at a later date closer to the event. You are NOT ABLE to split a 2-day or 3-day pass into single day passes and transfer 1 day only to someone else. In order to combat scalping, the QR code that gets you into the show won’t appear until two hours before the event. Head to your Tickets tab in-app Tap on any of them to see your order. It’s strongly recommended that you set up your DICE account prior to the on sale to save you time when purchasing. Download the app on the App Store or Google Play, enter your phone number, tap a few buttons and you’re in. It takes less than one minute to set up a DICE account. Tickets are securely stored in the DICE app. As we get closer to the event the amount of time (reservation window) to purchase tickets at notification will be reduced to allow more fans the opportunity to purchase.Īs soon as the tickets have been accepted by a buyer, a refund is processed for the fan who returned them.ĭICE protects fans and artists from resellers. To date you will have 6 hours to purchase your tickets at the time of notification. Waitlist tickets can only be purchased through your account on the DICE app and not your browser. If tickets are offered to you through the waitlist, you’ll get an SMS and email notification with a reservation window to buy the tickets. As long as there is a fan on the waitlist requesting the ticket type you are returning, your return will be accepted. Those tickets are then offered to the first person on the WaitList – so make sure your notifications are turned on and you have the app downloaded. If you purchased a ticket and can’t attend the show, you can easily offer your tickets to the waitlist. If you only request one or two tickets, you’re more likely to get sorted out first. Your position on the waiting list depends on when you joined and how many tickets you requested – kind of like when you’re queuing for a restaurant that doesn’t take reservations. Waitlist tickets can only be purchased through your account on the DICE app and not your browser.To date you will have 6 hours to purchase your tickets at the time of notification. Once a ticket type sells out, the ‘BUY NOW’ button will be replaced with the ‘WAITLIST’ button on the ticket type and then fans can start signing up. ![]()
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